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Posted by oraclewalkin in Freshers.

Talisma Homepage 

Company Profile:
Talisma (www.talisma.com) is a global provider of Multi-channel CRM & Customer Interaction Management (CIM) solutions that enable sales, service, marketing, and contact center organizations to deliver exceptional customer service.

Talisma’s solutions integrate the power of email, phone, chat, and self-service with a robust and mature customer interaction management Web services platform, comprehensive analytics, and system-wide knowledgebase.

Talisma’s headquarters are in Bellevue, WA, with sales, services and development offices located in North America, Europe, and Asia-Pacific. Talisma has over 700 customers in 34 countries throughout North America, Europe, and Asia-Pacific. Talisma customers encompass a wide variety of industries including B2B eCommerce, call center, telecommunications, distribution, education, financial services, government, healthcare, Hi-Tech, fitness, hospitality, travel, legal, manufacturing, media, retail, service and support, transportation, utilities, and others. Talisma’s global customers include Aetna, AOL, Aviva, Bank of America, Bellevue University, Canon, ChevronTexaco, Citibank, Coast Capital Savings, Daimler-Chrysler, Dell, DHL, HGTV, Intuit, Florida State University, Microsoft, MWB, Siemens, Sony, Sprint, TDK, T-Mobile, and the US Department of State.

Designation: Product Support Engineer

Experience: 0- 1 Year

Job Description:
Responsible for meeting the SLA for all interactions.
Responsible for Day-to-day functioning of team
oProvide Level 1 support
oHandling support interactions on Phone/Email/Chat
oKnowledge Base creation
oHandling Support during implementation
Knowledge of managing/conducting support interactions on Phone/Email/Chat
Report, issues with the product found during test or through feedback form Customer
Obtain regular feedback from Customer regarding quality of service and areas for improvement

Relevant Educational background (IT/IS/Comp Sc) with preferably 0- 1 year experience in Technical, Product or Customer Support for a software company.

If you have registered your CV with Naukri.com CLICK HERE to apply
CLICK HERE TO REGISTER YOUR CV with Naukri.com and then apply above



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