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@ HSBC HYDERABAD / SECUNDERABAD – FRESHERS January 14, 2008

Posted by oraclewalkin in 2007 Passouts, BPO, BSc, Electronics, Freshers, Graduates, Hyderabad, Microsoft, Off Campus, Secunderabad, Uncategorized.
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Technical Support Analyst   
 
Experience :  0 – 3 Years

Location :   Hyderabad / Secunderabad

Education :  UG – Any Graduate – Any Specialization
 
                PG – Any PG Course – Any Specialization

job Description: Provide first level online technical support to internal customers across the Global Service Centres

Ability to comprehend technology related issues and assess the
same

Maintain accuracy in capturing all relevant information required for investigation/ diagnosis of the problem

Log tickets on the Online Helpdesk and allocate to the appropriate team

Co-ordinate with Systems Administrators / Telecommunications across the GSCs to ensure seamless functioning of the Business

Escalate issues to the technical teams in the UK, UAE, Hong
Kong and US

Liaise with the remote Technical teams and also the local IT

Support and ensure timely resolution

Identify recurring technology related issues and work towards an early resolution

Respond to User queries via mail/ telephone

Take ownership of problems and ensure that they are resolved to the customer’s satisfaction

Desired Candidate Profile: Excellent verbal and written Communication skills

Good Telephone manners

Knowledge in Operating Systems and Networking concepts
Sound knowledge of MS office

Ability to adapt to change, learn quickly and transfer
knowledge appropriately

Flexibility to work shifts

Ability to build rapport with, and relate to a wide range of people

Self driven and Customer focused

Previous experience in Customer service or Call Centre
environment

Graduate BE/ Btech/ BSc comp/MCA/Diploma in Computers/ Electronics
 
Apply : CLICK HERE to apply

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