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FRESHERS @ DELL INTERNATIONAL SERVICES BANGALORE – TECHNICAL SUPPORT February 27, 2008

Posted by oraclewalkin in 2006 Passouts, 2007 Passouts, 2008 Passouts, Bangalore, BSc, commerce, Electrical, Electronics, Freshers, Graduates, Microsoft, Off Campus, Technical Support.
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Designation: Technical Support : Voice( US)

Experience:0 – 3 Years

Location:Bengaluru/Bangalore

Job Description: Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
 
Desired Candidate Profile : Immediate Openings in Dell International Services , Bangalore .

Skills: Flawless Communication skills and Good Technical Troubleshooting skills

Job Description: Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.

Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.

Qualification : Bachelor Degree, PUC (with one year of international call center experience);
Diploma Courses (post 10+2 with 1 year international call center experience);
Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
1.Basics of Computers including Operating Systems, hardware and internet .
2.Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage
Exposure to technical support trouble shooting in international call centers will be an added advantage.

Company Profile : Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
 
Contact Details

Company Name:Dell International Services

Website:http://www.dell.com

APPLY : CLICK HERE to apply

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